- +421 527 843 344
- recepcia@hotelhills.sk
- Stará Lesná 153, 059 60 Stará Lesná
1.1 These general terms and conditions (hereinafter referred to as the “GTC”) apply to online reservations of accommodation services provided by the hotel operator, the use of the hotel operator’s online reservation system, the payment and cancellation conditions of online reservations made by the client/clients via this website, as well as all other rights and obligations arising from the legal relationship arising from the online reservation.
1.2 The operator of the hotel and the online reservation system is:
TATRA TRADING INTERNATIONAL s.r.o.
Stará Lesná 178,
059 60 Stará Lesná
IČO: 35 710 501
IČO VAT: SK2021392593
DIČ: 20 213 92 593
Bank account: SK48 0900 0000 000492207015 , GIBASKBX
Company registered in the Commercial Register of the District Court of Prešov, section Sro, file no. 11587/P
Tel. contact: +421 52 7851 222, e-mail: recepcia@hotelhills.sk
The registered office address and contact details of the hotel operator provided in this section are the contact details of the hotel operator for the purposes of filing complaints or claims, as well as other communication with the hotel operator.
1.3 The client is entitled to use online reservations only if he agrees to the GTC. The client is advised, in his own interest, to familiarize himself with these GTC before making a reservation. When repeatedly using online reservations, the client is obliged to always familiarize himself with the current version of the GTC. The hotel operator reserves the right to unilaterally change these GTC, and the change to the GTC is effective from the date of their publication on the hotel operator’s website. If the client does not agree with any provisions of these GTC, the hotel operator asks him not to use the aforementioned online reservation system. By confirming the reservation, the client expresses his unreserved consent to these GTC.
1.4 Each client acknowledges that all prices and conditions of reservation and provision of services apply exclusively to online reservations made via this website.
1.5 By using the online booking system, the client declares that he/she has reached the age of at least 18 years and is capable of acquiring rights and assuming obligations in his/her own name.
1.6 Every client – consumer has the right to contact an alternative dispute resolution entity in order to protect his/her consumer rights arising from an accommodation contract or the provision of other services concluded under these general terms and conditions, without prejudice to the possibility of contacting the court. If the client is not satisfied with the manner in which the hotel operator has handled his/her complaint or believes that the hotel operator has violated his/her rights, he/she has the right to contact the hotel operator with a request for redress. If the hotel operator responds negatively to such a request from the client or does not respond to such a request within 30 (thirty) days from the date of its sending, the client has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity pursuant to Act No. 391/2015 Coll. on alternative dispute resolution. The competent entity for alternative dispute resolution with the seller is: Slovak Trade Inspection or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The client has the right to choose which of the listed alternative dispute resolution entities to contact.
1.7 The client may also submit a proposal to initiate alternative dispute resolution via the alternative dispute resolution platform, which is available online at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK
1.7 The seller’s activities are subject to supervision by the Slovak Trade Inspection – Inspectorate of the SOI for the Prešov Region, Obrancov mieru 6, 080 01 Prešov 1.
2.1 When booking online, the client has the opportunity to search for currently available accommodation capacities in the hotel according to the requirements entered in the booking form (arrival date, departure date, room type, etc.).
2.2 When booking online, after selecting all the data for the start and end of the stay, room type, additional services, etc., the client fills in all the required data.
2.3 After filling in all the required details, after making the payment in accordance with these GTC and after checking the data, the client will immediately receive a booking confirmation with the booking number to the email address provided by him. The allocated booking number serves to confirm the booking, as contact information for making any changes or cancellations of the booking and as confirmation upon arrival. For this reason, the client is obliged to keep the booking number safe.
2.4 The contract for accommodation or the provision of other services is concluded only at the moment of confirming the booking with the booking number. The automatically executed notification of the receipt of the request to the hotel operator’s booking system is not considered a binding acceptance of the booking.
3.1 Payment for the stay booked by the client when booking online the client is obliged to pay in full when making an online reservation via the credit card payment service (eCard). For this reason, when making an online reservation using an eCard, the client is required to provide a credit/debit card number. By confirming the reservation, the client gives his consent to make a full payment for the booked stay in favor of the hotel operator (by withdrawing the price of the stay) and authorizes the hotel operator to make this payment. The total price of the stay is immediately debited to the hotel operator’s bank account.
3.2 The hotel operator’s procedure and activities are based on ethical principles and respect the client’s privacy. The reservation system currently uses the most modern systems for encrypting sensitive data and information, which guarantees full security of the data provided by the client when making a payment.
3.3 The client authorizes the hotel operator to verify the provided credit card/debit card information in the relevant call center of the bank or company that issued the credit card/debit card.
3.4 In cases where the price for a certain service is not listed in the hotel operator’s reservation system, or a zero price is listed, this means that the service is not available on the given date or the price of the service is not known exactly at that moment. In such a case, sending a reservation through the hotel operator’s reservation system is considered an expression of interest in providing the given service, and the availability and price of the service will be notified to the client subsequently. After notification of the availability and price of the service, the client has the right to confirm or reject the reservation.
4.1 Given that the subject of online reservations made by the client/clients through this website is the provision of accommodation services for a purpose other than housing, the provision of catering services or the provision of services related to leisure activities, which are to be provided at an agreed time or within an agreed period, the client cannot withdraw from the contract after the hotel operator has confirmed the order for accommodation, catering and other specified services for a specific date. Cancellation of the reservation of services in these cases is only possible under the conditions specified by the hotel operator in the following points of these GTC.
4.2 Any changes to an online reservation made by the client can be made electronically by entering the client’s email address entered during the online reservation and the reservation number assigned and sent to the client when making the online reservation or in writing, by telephone or by e-mail via the hotel operator’s reservation department at the following telephone number: +421 52 7851 222 e-mail address: recepcia@hotelhills.sk. When requesting a change to an online reservation, the client is always obliged to provide the reservation number assigned during the online reservation and sent to the client at the e-mail address entered by the client when making the online reservation. If the client requests a change to an online reservation that cannot be accommodated due to capacity or other operational reasons, the hotel operator will take all steps to meet the client’s requirements, however, the hotel operator is not obliged to comply with the client’s request to change the online reservation, and the client is not entitled to compensation for damages or any other performance from the hotel operator due to the impossibility of changing the online reservation.
4.3 In the event of the client withdrawing from the contract and canceling the reservation, the hotel operator is entitled to a cancellation fee as follows:
25% of the price of ordered and confirmed services within 20 – 14 days before the date of arrival
50% of the price of ordered and confirmed services 13 – 7 days before the date of arrival
75% of the price of ordered and confirmed services 6 – 2 days before the date of arrival
100% of the price of ordered and confirmed services 1 day before and on the date of arrival
4.4 In the event of the client not arriving at the booked stay, the hotel operator is entitled to a cancellation fee of 100% of the price of ordered and confirmed services.
4.5 In the event of the client withdrawing from the contract and cancelling the reservation or in the event of the client partially withdrawing from the contract and partially cancelling the reservation or the client not arriving at the reserved stay for special stays (Article 6 of the GTC), the hotel operator is entitled to a cancellation fee of 100% of the price of the ordered and confirmed services.
4.6 In the event of the client withdrawing from the contract and cancelling the reservation or in the event of the client partially withdrawing from the contract and partially cancelling the reservation or the client not arriving at the reserved stay in exceptional cases (illness, death, natural disaster, etc.), the hotel operator is entitled to waive the right to payment of the cancellation fee upon submission of credible evidence of a serious reason for the client withdrawing from the contract and cancelling the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or the client’s non-arrival for the reserved stay by the client.
4.7 In the event of the client’s withdrawal from the contract and cancellation of the reservation or partial withdrawal of the client from the contract and partial cancellation of the reservation or non-arrival for the stay, the hotel operator will send the client a written or e-mail notification of the operator’s claim to the cancellation fee and its amount in accordance with these GTC within 14 days from the date of the client’s withdrawal from the contract and cancellation of the reservation or from the date of the client’s partial withdrawal from the contract and partial cancellation of the reservation or from the date of the start of the stay in the event of the client’s non-arrival for the stay. By confirming the order and expressing agreement with these GTC, the client agrees and acknowledges that the hotel operator is entitled, in the event of the client’s withdrawal from the contract and cancellation of the reservation or partial withdrawal from the contract and partial cancellation of the reservation or non-arrival, to unilaterally offset the client’s claim for the refund of the price of the stay paid by the client when making an online reservation of the stay against the hotel operator’s claim for the payment of the cancellation fee in the amount specified in these GTC in the amount in which these claims are covered, while the amount exceeding the mutual claims of the client and the hotel operator in favor of the client will be paid by the hotel operator to the client by bank transfer to the client’s bank account from which the payment of the price of the stay was made when booking the stay online, within 30 business days from the day following the day of the client’s withdrawal from the contract and cancellation of the reservation or partial withdrawal from the contract and partial cancellation of the reservation or non-arrival. Bank fees associated with the refund of the client’s stay are borne by the client.
5.1 In case of any ambiguities or questions that arise during online reservations, the client is entitled to contact the hotel operator’s reservation department by phone at: +421 52 7851 222 or by email: recepcia@hotelhills.sk
5.2 Check-in is possible on the day of the start of the stay in accordance with the reservation from 2:00 p.m. Check-out is on the last day of the stay in accordance with the reservation by 10:00 a.m.
5.3 In case of special requests (baby cot, late check-in or late check-out) or interest in booking additional services, the client is entitled to contact the hotel operator’s reservation department by phone at: +421 52 7851 222 or by email: recepcia@hotelhills.sk
5.4 The hotel operator is entitled to provide a discount on stays for children under 6 years of age, as follows: for children under 6 years of age (from 0 to 6 years inclusive) 100% discount without entitlement to a bed or extra bed.
6.1 The hotel operator is entitled to offer special stays (last minute, first minute, etc.). The number of rooms reserved for special stays is limited.
6.2 Special conditions apply to the reservation and implementation of special stays business conditions valid exclusively for special stays, which take precedence over these GTC. These GTC shall apply to special stays only in those parts that are not regulated differently or separately in the special business conditions.
7.1 The hotel operator processes the freely provided personal data of the client within the scope of the data specified in the reservation form, namely name, surname, address, country of residence, email, telephone number, as the processing of these personal data is necessary for the reservation of accommodation services provided by the hotel operator, and/or for the processing of the client’s request for information before the provision of accommodation services by the hotel operator, and for the fulfillment of the obligations of the hotel operator imposed by generally binding legal regulations. The processing of personal data by the hotel operator is carried out for the period necessary to fulfill the above-mentioned purpose of processing.
7.2 The client may, by checking the appropriate box before submitting the reservation, express his/her consent to the sending of information about news and special offers of the hotel operator (newsletter). By checking this box, both the client and the data subject freely and voluntarily grant the hotel operator, in accordance with the Personal Data Protection Act and relevant EU legislation, his/her express consent to the processing of the provided email address for marketing purposes – sending the newsletter via electronic mail (emails). This consent to the processing of personal data is granted by the client for a period of 5 years.
7.3 The client is responsible for the completeness, truthfulness and accuracy of the provided personal data. In the event of a change in the provided personal data, the client is obliged to notify the hotel operator of the change without delay.
7.4 The client may withdraw his consent to the processing of personal data for marketing purposes (for sending the newsletter) at any time by clicking on the relevant link located directly in each marketing email from the hotel operator, by sending an email to to the hotel operator, or in person at the hotel reception.
7.5 In the event of the personal data provided being out of date, the withdrawal of consent to the processing of personal data, after the purpose or period for which the consent to the processing of personal data was granted has been fulfilled, or if storage is inadmissible for any legal reasons, the stored personal data will be deleted.
7.6 Personal data protection is governed by the provisions of the Personal Data Protection Act and relevant EU legislation, which also regulate the rights of the client as a data subject. The client has the right to free information regarding the processing of his stored data. Subject to compliance with the requirements set out in generally binding legal regulations, the client also has (i) the right to access his/her personal data, (ii) the right to rectify incorrect personal data, (iii) the right to restrict (block) the processing of personal data, (iv) the right to object to the processing of his/her personal data for direct marketing purposes, (v) the right to erasure of personal data, in particular if they are no longer necessary for the purposes for which they were collected or otherwise processed or if he/she has withdrawn his/her consent to their processing and if there is no other legal basis for the processing, or if the personal data were processed unlawfully. The client also has the right to data portability, i.e. if the specified conditions are met. has the right to receive his/her personal data, which he/she has voluntarily provided to the hotel operator, in electronic form, in a structured, commonly used and machine-readable format and in this regard may exercise his/her right to transfer these data to another controller, provided that such transfer is technically possible (right to data portability).
7.7 In the event that the client exercises any of the rights of the data subject under the legal regulations governing the protection of personal data with the hotel operator and the identity of the applicant cannot be verified from the client’s request or in the event that the hotel operator has legitimate doubts regarding the identity of the person making the request, the hotel operator reserves the right to request that person to provide additional information necessary to confirm the identity of the person making the request.
7.8 As a data subject, the client has the right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava, if he suspects that his personal data is being processed in violation of applicable legislation.
7.9 The hotel operator declares that it processes personal data only for the above-mentioned purposes and in accordance with the Personal Data Protection Act and relevant EU legislation, using appropriate technical, organizational and security measures.
7.10 The client’s personal data may be provided to the contractual service provider of the hotel operator (another third party – recipient) to the extent necessary, if this is necessary to fulfill the purpose for which they were obtained. Such contractual service providers of the hotel operator are, in particular, a marketing service provider, a bank, etc. The data may be used by these service providers exclusively for the purpose for which the personal data was obtained.
8.1 These GTC and legal relationships arising on their basis are governed by the law of the Slovak Republic.
8.2 If any provision of these GTC is or becomes invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the other provisions of these GTC.
8.3 The relevant provisions of the Civil Code, Act No. 22/2004 Coll. on electronic commerce, as amended, Act No. 250/2007 Coll. on consumer protection, as amended, and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller’s premises, as amended by later regulations
8.4 When confirming an online reservation, the client expresses his agreement with these GTC and undertakes to comply with them. The hotel operator reserves the right to change these GTC. The obligation to provide written notification of changes to the GTC is fulfilled by placing the changed GTC on the hotel operator’s website www.hotelhills.sk
8.5 These GTC enter into force and effect on 1.6.2021
