1. INITIAL REGULATIONS
1.1 These Terms and Conditions (the “GTC”) apply to online booking accommodation services provided by the hotel operator, the use of the online reservation system of the hotel operator, payment and cancellation conditions for online bookings made by customers / clients through this website as well as all other rights and obligations arising from the legal relationship arising from the online booking.
1.2 The client is entitled to use the online reservation only if he/she agrees with the GTC. The client is advised in its own interest to familiarise themselves with these Terms & Conditions before making the reservation. With repeated use of online booking, the client shall always be familiar with the current GTC. The hotel operator reserves the right to change these GTC, the change of the GTC is effective from the date of publication on the website by the hotel operator. If the client does not agree with any of these conditions GTC, the hotel operator advises not to use the online reservation system. By confirming the reservation the client agrees to these Terms & Conditions.
1.3 Each client acknowledges that all prices and booking conditions and the provision of services apply exclusively to online bookings made through this website.
1.4 By using the online reservation system the client declares that they are at least 18 years old and are eligible in their own name to acquire rights and to take responsibilities.
2.1 By online reservation the client is able to look for currently available accommodation capacities in the hotel according to the requirements specified in the reservation form (arrival, departure date, room type and so on.).
2.2 By online reservation, after selecting all the data for the beginning and the end of the stay, room type, and additional services, the client has completed all the required data.
2.3 After completing all the required data, after the implementation of payments pursuant to these GTC and after the verification of data, the client will immediately be sent a specified e-mail confirmation of booking and reservation number. The assigned reservation number is used for confirmation, as contact details for the implementation of any changes or cancellation of a reservation confirmation upon arrival. For this reason, the client is obliged to keep the reservation number secure.
3. PAYMENT CONDITIONS
3.1 The client is obligated to pay the full amount for the stay booked by the client through the online reservations via credit card (eCard). For this reason, when booking online and paying by card CardPay, credit / debit card the number is required from client. By confirming the reservation the client gives consent to implement the payment for the booked stay in full for the benefit of the hotel operator (download price of your stay) and entitles the hotel operator to implement this payment. The total price of the stay is immediately debited on the bank account of the hotel operator.
3.2 The policies and actions of the operator of the hotel are based on ethical principles and respect the privacy of the client. The reservation system currently uses the most modern system of encryption for sensitive data and guarantees full safety of the data provided for the implementation of clients’ payments.
3.3 The client authorises the hotel operator to verify the information provided by credit / debit card in the corresponding bank call-centre or company that has issued the credit / debit card.
4. CANCELATION POLICY
4.1 Any changes to online reservations made by the client can be done electronically after entering the email address of the client entered at the time of the online booking and reservation number given and sent to the client at the time of the online booking, or in writing, by telephone or e-mail through the reservation department of the hotel operator at telephone number: +421 52 7851 222, e-mail: firstname.lastname@example.org, When requesting a change to made to the online reservation, the client states the reservation number assigned when making the online booking and sent to the client to the e-mail address entered at the time of online booking. If the client requires changes to an already made online reservation, to which it is impossible to satisfy due to capacity or other operational reasons, the hotel operator will take all necessary steps in order to comply with the requirements of the client, but the hotel operator is not obliged to fulfil the request of change to an online reservations already made by the client and the client is not entitled to any compensation for damages or any other performance by the hotel operator due to the failure to change already made online reservations.
4.2 In case of termination of contract and cancellation of reservation by the client, the hotel operator is entitled to charge a cancellation fee as follows:
Cancellation fees applicable to all stays
25% of the ordered and confirmed services from the date of sent booking within 20 – 14 days before the date of arrival
50% of the ordered and confirmed services 13 – 7 days before the date of arrival
75% of the ordered and confirmed services 6 – 2 days before the date of arrival
100% of the ordered and confirmed services 1 day and day of arrival
4.3 In the case of the client not using the booked stay, the hotel operator is entitled to a cancellation fee of 100% of the ordered and confirmed services.
4.4 In case of withdrawal from the contract by the client and cancelling the reservation or in case of partial withdrawal of the client from the contract and partial cancellation or no-show of the client for the booked stay at special offer stays (Art. 6 GTC) the hotel operator is entitled to a cancellation fee of 100% of the ordered and confirmed services.
4.5 In the case of withdrawal from the contract by the client and cancelling the reservation or in case of partial withdrawal by the client from the contract and partial cancellation or no-show of the client for the booked stay due to exceptional circumstances (illness, death, natural disaster, etc.). The hotel operator is authorised to give up the right to a payment of a cancellation fee upon presentation of credible evidence of serious cause of withdrawal from the contract and cancellation of the reservation or partial withdrawal from the contract and partial cancellation or no-show of the client for the booked stay.
4.6 In the case of withdrawal from the contract by the client and cancelling the reservation or in case of partial withdrawal by client from the contract and partial cancellation or no-show of the client for the booked stay the hotel operator will send the client a written notice or email of the operator claim to a cancellation fee and its amount under these Terms & Conditions within 14 days from the date of withdrawal from the contract by the client and cancelling the reservation or in case of partial withdrawal by the client from the contract and partial cancellation or no-show of the client for the booked stay. The client by confirmation of the booking and agreeing to these GTC agrees and acknowledges that the hotel operator is entitled to, in case of withdrawal from the contract by the client and cancelling the reservation or in case of partial withdrawal by the client from the contract and partial cancellation or no-show of the client for the booked stay, unilaterally set-off the claim of the client to return the price paid by the client for the stay when making the online booking to the claim by the hotel operator to pay a cancellation fee at the amount specified in these GTC in the amount in which these claims coincide, the amount exceeding the mutual claims of the client and the hotel operator in favour of the client will be paid by the hotel operator to the clients by cashless bank transfer to a bank account of a client from which the payment was made within 30 working days from the day following the date of withdrawal from the contract by the client and cancelling the reservation or in case of partial withdrawal by the client from the contract and partial cancellation or no-show of the client for the booked stay. Bank charges of returning money to the client are borne by the client.
5.1 In case of questions or issues that arise at the time of the online booking, the client may contact the booking department of the hotel operator by telephone: +421 52 7851 222 or by email: email@example.com
5.2 Check-in is possible at the beginning of the date of the stay pursuant to reservation from 2.00pm. Check-out is the last day of stay in terms of the reservation by 10.00 am.
5.3 In case of special requirements (cot, late check-in or late check-out) or an interest in booking additional services the client shall contact the booking department of the hotel operator by telephone on: +421 52 7851 222 or by email: firstname.lastname@example.org
5.4 The hotel operator is entitled to give a discount on the stay for children under 12 years of age, as follows:
5.4.1 for children younger than 6 years (0-5 years inclusive) 100% discount without their own bed or extra bed
5.4.2 Children younger than 12 years (6-11 years inclusive) 50% discount. The hotel operator reserves the right to change the age category and the amount of given discount.
6. DISCOUNTED STAYS
6.1 The hotel operator is authorised to discounted stays (last minute, first minute, etc.). Numbers of rooms reserved for stays are limited.
6.2 For reservations and implementation of discounted stays, valid specific terms and conditions are valid only for discounted stays that take precedence over these GTC. These GTC shall be used for discounted stays only in those parts that are not modified otherwise or specifically in specific terms and conditions.
7.1 The hotel operator processes the freely provided personal data of the client, which are, within the scope of the data stated in the reservation form, namely the name, surname, address, country of residence, email, telephone number, since the processing of such personal data is necessary for reservation of accommodation services provided by the hotel operator and / or to handle the client’s request for information prior to the provision of accommodation services to hotel operators and for the performance of obligations of the hotel operator imposed by generally binding legal regulations. The processing of personal data by the hotel operator is made for the period necessary to meet the above – mentioned purpose of processing.
7.2 By ticking the box before submitting the order, the client can express his / her approval to send the information and special offers from the hotel operator (newsletter). By ticking this box, the client, as the person concerned, grants freely and voluntarily to the hotel operator, in accordance with the Personal Data Protection Act and the relevant EU legislation, their explicit consent to the processing of the email address provided for marketing purposes – sending a newsletter via email. This consent to the processing of personal data is granted by the client for a period of 5 years.
7.3 The client is responsible for the completeness, veracity and accuracy of the personal data provided. In the event of a change in the personal data provided, the client is obliged to immediately notify the hotel operator.
7.4 Consent to the processing of personal data for marketing purposes (for sending newsletters) can be revoked by the client at any time by clicking on the link placed directly in each marketing email from the hotel operator, by sending an email to the hotel operator or personally at the hotel reception.
7.5 In the event of outdated personal data provided, the revocation of consent to the processing of personal data, the fulfilment of the purpose or the period for which consent has been granted for the processing of personal data, or if storing for any legitimate reasons is inadmissible, personal data stored will be deleted.
7.6 Personal data protection is governed by the regulations of the Personal Data Protection Act and the relevant EU legislation where the rights of the buyer as the data subject are also regulated. The buyer has the right to request information regarding the processing of the stored data. Subject to compliance with the requirements of generally binding legal regulations, the Buyer shall at the same time (i) have the right to access his or her personal data, (ii) the right to correct incorrect personal data, (iii) the right to restrict (block) ) the right to object to the processing of their personal data for the purposes of direct marketing, (v) the right to deletion of personal data, in particular where they are no longer necessary for the purposes of which they were obtained or otherwise processed, or revoked their consent to processing, or if no other legal basis for processing, or if personal data were processed unlawfully. Also, if the specified conditions are met, the buyer also has the right to data portability, i.e. has the right to obtain his / her personal data voluntarily provided to the seller in electronic form, in a structured, commonly used, and readable format, and may use his / her right to transfer such data to the other operator if such transmission is technically possible on data portability).
7.7 If the client claims from the hotel operator some of the rights of the data subject under the personal data protection laws and the client’s request cannot verify the identity of the applicant or if the hotel operator has reasonable doubts as to the identity of the person making the request, the hotel operator reserves the right to request the person to provide additional information needed to certify the identity of the person applying the application.
7.8 As a person concerned, the client has the right to file a complaint with the Supervisory Authority, the Office for the Protection of Personal Data of the Slovak Republic, with the registered office at Hraničná 12, 820 07 Bratislava, suspecting that his / her personal data is being processed in violation with valid legislation.
7.9 The hotel operator declares that personal data is only processed for the above purposes and in accordance with the Personal Data Protection Act and relevant EU legislation, using appropriate technical, organisational and security measures.
7.10 Client’s personal data may also be provided, to the necessary extent, to the hotel service provider’s contractual service provider (another third party to the recipient) if this is necessary to fulfil the purpose for which they were obtained. Such a contractual provider of the services of the hotel operator is, in particular, a provider of marketing services, a bank, etc. The data can be used by these service providers solely for the performance for which personal data was collected.
8. FINAL REGULATIONS
8.1 These GTC and the legal relations arising on their basis shall be governed by the law of the Slovak Republic.
8.2 Should any provision of these GTC was or become invalid, ineffective or unenforceable, such invalidity shall not affect ineffectiveness or unenforceability of validity and effectiveness of the remaining regulations of these Terms & Conditions.
8.3 Client when confirming the online booking agrees with these GTC and undertakes to respect them. The hotel operator reserves the right to change these Terms & Conditions. Obligation of a written notice of the change GTC is met by placing the amended GTC on the website of the hotel operator www.hotelhills.sk
8.4 These GTC shall become valid and take effect on 1.5.2018