Dear guests, please read the most important details regarding your holiday or break at our hotel. Should you have any questions, please don’t hesitate to contact our reception or reservation department. Have a nice time with us.
- HOTEL SERVICES
- EQUIPMENT FOR CHILDREN
- PAYMENT CARD
- WHEELCHAIR USERS
- ANIMALS IN HOTEL
- OPENING HOURS
Our hotel reception is at your disposal 24 hours a day. You can contact us at any time in case of any questions, reservations or requests. We will provide you with all important information regarding your stay at our hotel.
- CHECK-IN from 2pm
- CHECK-OUT until 10am
- LATE CHECK OUT
Take advantage of the late check-out from the hotel before 1pm at a price of 20 € / room. After agreement with the reception you can use the extended stay in your room until 4pm at a price of 20 € / adult and 10 € / child.
- In case of interest, please contact reception for availability.
Free WI-FI internet is available all around the hotel. To get the access, please register for our app.
During your stay, free parking is available in the hotel’s guarded car park. The capacity of the hotel car park is for 75 places.
Our chef has prepared a menu based on the latest modern trends in our unique hotel restaurant. The accommodation price includes breakfast and dinner excl. beverages.
Dress code in our restaurant – we suggest casual clothes. Swimwear, bathrobes, shorts, flip flops and slide sandals are not allowed in the hotel restaurant.
- Breakfast is served in the hotel restaurant next to the hotel reception from 7:00am to 10:00am.
- Dinner is served from 6:00pm to 9:00pm.
- Lunch – à la carte menu is available during the restaurant opening times from 11:30am to 4:00pm.
- A free coffee and tea set is at disposal in every hotel room.
- Small snacks can be ordered in our Lobby bar during the day.
Services and facilities at disposal for our hotel guests: dry cleaner’s and laundry, iron and ironing board to borrow, souvenirs, tourist information, safes in rooms, left luggage office, transfer services, audiovisual conference equipment rental (flipchart, data projector, plasma TV, other items according to individual needs) copying, secretarial services, interpreting, assistant services
Please inform us about the needs of your child when booking. Baby beds, baby chairs, kid’s step stools, baby baths, potties, bottle warmers, socket protectors, kid’s bathrobes are for free if you wish, a kid’s menu is at disposal at the restaurant. Baby nappies, swim nappies, swim rings, swim floaties and other swim equipment can be purchased at the hotel reception.
Every Friday and Saturday, amusing activities are offered for kids and adults, pool exercises, competitions, parties for kids, discos with a mascot. Feel free to use the kid’s corner next to the Lobby bar as well.
The following payment cards are accepted at our hotel: Master Card, VISA, VISA Electron, Diners Club, International Maestro. The hotel reserves the right to have all payment cards authorised when clients check in.
The Hills hotel doesn’t offer wheelchair-friendly rooms.
Pets (dogs and cats) are welcome at our hotel, but they are not allowed in the restaurant, bars, wellness centre, kid’s corner. If you wish, we will be happy to lend you dog and cat beds, food and water bowls for free. The extra pet charge is EUR 13 / night.
Every pet must be leashed in all common areas and accompanied by their owner. Pets cannot be left alone anywhere. Any hotel property damage caused by a pet must be reimbursed in full by the respective guest.
The Hills hotel is a non-smoking hotel. Guests can use a Cigar lounge located next to the Lobby bar or smoke on outdoor terraces. Smoking is strictly forbidden in hotel rooms and there is a EUR 35 fine for cleaning if the rule is violated.
Your accommodation price includes unlimited access to the Nature Wellness centre.
We suggest booking other wellness services in advance or when checking in. Book massages, treatments or our exclusive private VIP Star Lounge.
- Wellness services in Hotel Horizont Resort
In case of your interest, you can purchase additional wellness services from us at our Hotel Horizont Resort, which is located near the Hotel Hills. We offer access to the Mountain Wellness Center, Thai massages, solarium services, access to a private zone on the roof of the Vip Sky Lounge.
- Wellness services in AquaCity Poprad
At the hotel reception you can buy advantageous entrances to the Aquapark AquaCity Poprad or the Fire & Water Wellness & Spa with a 50% discount. Admission is valid during your stay at the Hills Hotel.